Your Customers Are Changing! Are You?

How to Future-Proof Your Business and Win in a Remarkable New World!

In the most competitive business environment in modern history, the winners today are often those who are remarkably easy to do business with. Being better tuned-in to the increasingly unique wants and needs of your customers and clients creates better experiences and increased loyalty. In this eye-opening, high-content and very entertaining presentation, popular Customer Experience and Marketing expert, David Avrin, CSP, shines a light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects and creating Customer Experiences worth sharing.

Participants of this session will: Better understand the cause and pervasiveness of the shift in customer and client behavior Recognize the profound difference between customer service and customer experience… and why that matters. Understand a day in the life of their customer and create alignment between their needs and our deliverables. Recognize the profound impact of social media and the devastating ramifications of under-performing in the eyes of your customers.

The Speed of Life

Brian Shul is one of the most popular and dynamic keynote speakers in America today. His compelling story of living fearlessly and embracing the opportunities each day brings, resonates with men and woman of all ages. As an Air Force fighter pilot, Brian was shot down in the Vietnam War and severely burned in the ensuing crash. Initially given up for dead, he was finally rescued and spent one year in hospitals, endured 15 surgeries and was told his flying days were over. Amazingly, Brian returned to active duty flying, and became one of only 89 men in history to fly the SR-71 spy plane, the fastest jet ever built.

Brian masterfully uses his aviation slides and stories as a vehicle to tell a broader inspired story of hope, overcoming obstacles and daring to dream. From lying near death in the jungles of Southeast Asia to flying the world’s fastest jet, Brian shares his amazing story in this most unforgettable one-of-a-kind presentation that both inspires and educates.

Celebrating NPA’s 35th Anniversary at Mosaic on the Strip,
this is an event you will not want to miss.
Join us as we go Back to Vegas to celebrate the Future of Pawn!

SPONSORED BY:

Join us as we close out Pawn Expo and thank our vendors for their support! Enjoy networking a final time with fellow pawnbrokers and vendors.