Keynote – Tuesday, July 10 9:15 am – 10:30 am
Education Session – Tuesday, July 10 1:45 pm – 4:30 pm
The shifting values, beliefs, and expectations of customers are bringing massive change to the forefront of every industry. By focusing on the evolving expectations of prospects and customers alike, an organization can weather the change that is sweeping across the globe and even take advantage of these shifts in order to grow market share and increase customer engagement.
Joey will present an informative and interactive keynote/workshop designed to show attendees at Pawn Expo 2018 how the marketplace is being dramatically altered by the shifting expectations of all customers. Building on this analysis, Joey will teach attendees how to take advantage of this shift by creating remarkable experiences for their customers.
Participants will leave the event with new insights about their current customers’ experiences and innovative suggestions for developing new experiences going forward. Joey will energize members on how to create enhanced customer experiences and prepare them to comfortably and effectively navigate a rapidly changing global marketplace.
SEMINAR: The First 100 Days – Creating Remarkable Experiences Early in the Customer Lifecycle to Guarantee Raving Fans
Most businesses spend a significant amount of time, money, and effort attracting new prospects and turning them into customers. Yet, across all industries around the world, 20% to 70% of newly-acquired customers stop doing business with you within the first 100 days of the relationship. Getting a customer to choose you isn’t the end of the sales process – it’s just the beginning.
Pawn Expo 2018 attendees will be introduced to the concept of The First 100 Days in a highly energetic, highly motivating fashion. Via an informative and interactive keynote/workshop, he will use research and case studies to show the importance of making a great impression and creating a remarkable experience early in the customer relationship. The ideas, techniques, and tools highlighted in the presentation will enhance the attendees’ business operations by focusing on customer experience and the various touchpoints that contribute to that experience.
Members will leave the event with a keen understanding of The First 100 Days ® methodology –
adopted over the last decade by a Who’s Who of organizations throughout the world. When Hyatt Hotels, NASA, Deloitte, the World Bank, and Zappos needed to boost their customers’ experience, they called on Joey Coleman to help them. In the same way Joey helped these organizations, he is ready and eager to help you retain your best customers and turn them into raving fans as well.
Joey Coleman (Chief Experience Composer at brand experience consultancy Design Symphony) helps companies keep their customers. An award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos, and NASA. His First 100 Days® methodology fuels the remarkable experiences his clients deliver. In his upcoming book, “Never Lose a Customer Again”, scheduled for publication March 2018, he shares strategies and tactics for turning one-time purchasers into lifelong customers. When not speaking to audiences around the globe, Joey enjoys spending time with his amazing wife and two young sons in the mountains of Colorado.
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